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PURPOSE OF THE POSITION:

To monitor and configure computer systems, diagnose hardware and software faults and solve technical and applications problems of CIC.

KEY ACCOUNTABILITIES:

• Install and configure computer hardware, operating systems, and applications
• Monitor and maintain computer systems and networks
• Troubleshoot system and network problems, diagnose hardware or software faults, and replace parts as required
• Provide technical support, including procedural documentation and relevant reports
• Support the roll-out and implementation of new applications
• Set up new user accounts and profiles and manage password-related issues
• Test and evaluate new technologies to support business growth
• Conduct electrical safety checks on computer equipment
• Maintain systems in line with company growth and operational requirements
• Ensure secure data retrieval without loss or corruption
• Supervise and maintain appropriate system security levels and password controls
• Ensure storage and data retrieval systems are fully operational
• Provide guidance and technical assistance to staff as required
• Maintain daily administrative records for orders and quotations
• Ensure warranties are followed up and services are delivered as agreed
• Stay up to date with IT developments and continuously review and improve current operations and data flow

QUALIFICATIONS, EXPERIENCES & SKILLS:

• Grade 12 with a Tertiary Degree in Information Technology
• Minimum of three (3) years’ experience in Technical Support
• Fluency in Afrikaans and English
• Willingness to work overtime when required
• Strong interpersonal and communication skills
• Assertive, logical thinker with strong problem-solving ability
• Reliable own transport, as travelling is required
• Valid Driver’s Licence (Code 08)
• Namibian citizenship

Individuals meeting the above requirements should please forward their application to:

The Human Resources Department:

Email: cic.recruitment@cic.com.na - - When forwarding your application via email, please ensure that your information is consolidated and that your email attachments are limited to three (3). Please indicate which position you are applying to in the subject line

Please note that only short listed candidates will be contacted and that no documentation will be returned. Applicants who are not contacted within two weeks from the closing date should consider their application unsuccessful.

As per Affirmative Action (Employment) Act, Act 29 of 1998 Namibian Citizens from previously disadvantaged groups will enjoy preferential treatment.

Closing Date: 12 February 2026