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PURPOSE OF THE POSITION:

The purpose of this position to oversee and enhance the overall food and beverage experience by coordinating the small F&B outlets operations, deliver quality and produce outstanding employee and guest experience. Actively drive revenues, optimise the asset, maintain high standards of cleanliness and hygiene, protect a grow the outlet brands, and closely monitor and manage the prime cost, and ultimately the profitability of the outlets.

Key Performance Areas:

• Play an impactful role in ensuring that Quality Control is exercised by the supervisory team as well as the generality of the team.
• Ensure total guest experience in all outlets allocated, e.g. banqueting, Café Mole, Welwitschia, Room Service, Pastry, and main kitchen).
• Manage cost of sales to targeted levels, through a clear understanding of the Cost of Sales value chain and ensuring that every stage of the COS value chain is monitored, analysed on an ongoing basis.
• Adhere to QA, CX, and HACCP standards at all times.
• Understand and drive the targeted operational key efficiency ratios, e.g. GOP%, prime cost ratio, cost of sales ratio, payroll ratio, open ratio, breakeven point, contribution margin, etc.
• Spent time upskilling the team in order to drive operational efficiencies.
• Design conference packages and ensure correct billing of conferences and events.
• Participate in menu design for conference packages, including costing and pricing.
• Oversee the banqueting guest experience at every touch point, including planning thereof.
• Oversee the quality and upkeep of assets in all allocated outlets.
• Supervise the quality of pastries and the entire activities of the pastry department.
• Oversee and supervise the quality, level of cleanliness and hygiene, HACCP activities, and production of food in the main kitchen.
• Supervise and drive the throughput time at Café Mole, including the quality and customer experience.
• Ensure tight controls and SOPs are in place in all allocated outlets and that they are strictly enforced.
• Ensure that the WWL is well attended to at all times, and that it provides that professional/polished and attentive service at all times.
• Retrieving data. Wait a few seconds and try to cut or copy again.
• Always ensure creativity in pastry department, including enhancing the quality of the cake section and desert sections of our menus to world class levels.
• Ensure that recruitment, selection, and placement activities are aligned with the Brand goals and objectives- recruit, select and place attitude and persona at the forefront.
• Manage, train, mentor and develop all staff performance on a continuous basis and conduct formal staff appraisals as required.
• Drive the Persona and use it as a lever to drive employee motivation and performance.
• Constantly monitor and check the quality-of-service delivery towards the guests and make sure the processes are speaking to the brand and the provided quality guideline.

QUALIFICATIONS & EXPERIENCE:

• Min National Diploma in Restaurant Management, Hospitality/ Hotel Management or Business Administration .
• 6-8 years’ experience in restaurant management, with a focus on banqueting, room service, and collaboration with kitchen operations.
• Computer literate in Microsoft (MS Excel, Word, & PowerPoint)
• Knowledge of budgets, ordering, profit & loss, prime cost,
• Knowledge of prime cost management, costing and employee scheduling and overtime.
• Knowledge of Micros/Opera/MC/Jarrison will an advantage.
• Beer or Barista Training will be an added advantage.
• Wine Sommelier course will be an added advantage.

COMPETENCIES REQUIRED:

• Leadership and people management
• Excellent communication (written and verbal)
• Managing prime cost
• Service Oriented
• Analytical skills
• Emotional Intelligence
• Breakthrough behaviours
• Quality Control and Guest Experience
• Creativity and Innovation

The company ONLY accept application via their career portal. Interested candidates can apply via the link below:

Apply online via: O&L Career Portal

Closing Date: 10 April 2024