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ROLE PURPOSE:

In line with the PAN Constitution, the Chief Executive Officer (CEO) of the Payments Association of Namibia (PAN) is accountable for driving the strategic direction, leadership, and effective management of the Association. This includes executing PAN's mandate as per the Payment System Management Act, 2023 (Act 14 of 2023) in consultation with the PAN Management Board (PMB) through sustained engagement and consultation with all NPS stakeholders. Ensuring that the National Payment System supports innovation, efficiency, interoperability, safety, and transparency in line with the PAN Constitution and the Act. The CEO is responsible for submitting the statutory biannual report to the Bank of Namibia (the Bank) on NPS matters, PAN operations; administering technical rules with the Bank's approval; enabling effective regulatory oversight; implementing the PAN's strategic plan; and establishing Bank-approved Forum rules and procedures to ensure fit and proper representation.

The CEO serves as the primary interface between PAN, the Bank of Namibia (BON), member banks and non-bank participants, financial market infrastructures/operators, regulators, regional partners, and international bodies.

JOB DESCRIPTION:

Strategic Leadership and Industry Governance

• Co-develop and implement multiyear strategic plans that support the improvement, sustainability, efficiency, and integrity of the Namibia National Payments ecosystem.
• Analyse the external environment and develop strategic plans to ensure improved operating and regulatory payment systems for Namibia.
• Oversee financial analysis of PAN performance, including monthly and quarterly management reports to the PAN Management Board.
• Foster strong relationships with regulatory authorities such as the Bank of Namibia, as well as stakeholders within the NPS at national, regional, and international levels.

Stakeholder Engagement & Ecosystem Management

• Serve as the central contact point with the Bank of Namibia, ensuring industry collaboration in compliance with the Act, directives, and oversight expectations.
• Ensure strong adherence to the Risk and Compliance Management framework in line with the Payment System Management Act.
• Represent and mediate on behalf of PAN across national, regional (SADC), and global payment system forums, overseeing communication among participants.

Operational Excellence & Payment System Resilience

• Oversee PAN’s operational and technical oversight of payment streams, clearing systems, and settlement assurance processes.
• Drive industry initiatives in dispute management, consumer protection, interoperability, merchant enablement, QR code adoption, and digital payment channel development.

Minimum Qualifications

• Master’s Degree in Business, Finance, Economics, Law, Technology, or a related field (NQF Level 9).
• A Doctorate degree will be an added advantage (NQF Level 10).

• 10+ years leadership experience in financial services, regulatory, or NPS environment.
• Demonstrable experience in:
  • Managing multi-stakeholder industry environments
  • Overseeing large-scale transformation programmes
  • Policy development and regulatory engagement
  • Operational governance or risk frameworks
• Prior senior management or board-level exposure is strongly preferred.

Key Competencies

• Ability to lead and motivate professional teams and inspire a shared vision for the company's future.
• Ability to develop and implement a long-term strategic plan aligned with the company's mandate.
• Strong understanding of risk management and the ability to identify, manage, and mitigate risks, including reputational risks.
• Knowledge of National Payment System (NPS) laws and regulations.
• Understanding of payment instruments, standards, and payment operations.
• Ability to manage payment system risks, controls, and mitigation strategies.
• Advanced compliance and monitoring skills.
• Advanced ICT literacy.

Application Procedure

Interested candidates who meet these requirements should submit their applications via email to

Email: vacancies@twahangana.com

• An up-to-date and comprehensive CV and cover letter.
• Certified copies of academic qualifications attained.
• Foreign qualifications must be evaluated by the Namibian Qualifications Authority, and proof of the evaluation must be attached.
• Certified copies of identity documents.
• A Certificate of Conduct from the Namibian Police, not older than six (6) months, must be submitted.
• Vetting will be conducted on all shortlisted candidates.

Closing Date: 02 January 2026

In association with Twahangana Human Resources Consulting CC