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Job Description:

To ensure that organizational processes and products meet high-quality standards. To maintain and analyse new systems and present findings back to the relevant stakeholders and propose correctional behaviour going forward.

Are you someone who can:

• Conduct detailed analysis and mapping of current-state business processes across various departments to identify pain points and bottlenecks.
• Facilitate discovery sessions and workshops with stakeholders and end-users to accurately gather process steps, data requirements, and functional specifications.
• Develop clear process models and diagrams (future-state designs) that optimize efficiency, simplify workflows, and identify opportunities for automation.
• Translate defined new processes and business requirements into comprehensive documentation for system changes.
• Actively seek out opportunities for continuous improvement by analysing process performance data and suggesting targeted simplification efforts.
• Monitor and track key performance indicators (KPIs) related to implemented process changes, reporting results and findings to the leadership team.
• Create and maintain high-quality documentation ensuring rigorous compliance with internal control policies and regulatory requirements.

You will be an ideal candidate if you meet the below requirements:

• Bachelor’s degree in Business Administration, Operations Management, Finance, Information Technology, or a related field.
• If you are an author and can map processes.
• 1–2 years of experience in a dedicated Process Analyst, Business Analyst, or Process Improvement role.

You will have access to:

• Opportunities to network and collaborate.
• Opportunities to innovate.

We can be a match if you are someone who:

• Always does the right thing – Fights for ethical conduct and transparency, both inside and outside
• Stays curious – Believes in insight, creativity and its power to unlock value
• Is deeply invested – Takes initiative and is a leader in one’s own right
• Values our differences – Is inclusive, gracious, decent and humble
• Builds trust, not territory – Create a culture of sharing
• Has courage – Speaks one’s mind and encourages others to do the same

The company ONLY accept applications via their career portal. Interested candidates can apply via the link below:

Apply online via: FNB Career Portal

Closing Date: 25 December 2025