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Job Description:

• Act as the primary point of contact for all IT-related issues and service requests.
• Provide timely and effective support to end-users via phone, email, or in person.
• Log and track all support tickets using the designated ticketing system.
• Troubleshoot hardware, software, and network issues, escalating complex problems as necessary.
• Coordinate with other IT teams to ensure timely resolution of incidents and requests.
• Maintain accurate records of all support activities and communication with users.
• Assist in the documentation and improvement of IT processes and procedures.
• Participate in training sessions to enhance technical skills and knowledge.
• Collaborate with vendors and external service providers as necessary to resolve issues.

Minimum Requirement:

Requirements, General:

• Possession of a Grade 12 certificate or higher tertiary education.
• Namibian citizenship.
• Fluent bilingualism in English and Afrikaans.
• Possession of a valid driver’s license.
• Own vehicle will be a distinct advantage.

Requirements - System Exposure

• Experience in managing a Service Desk, demonstrating the ability to oversee support operations and ensure efficient resolution of client issues.
• Proficient in Microsoft Office 365 suite, including Exchange Online, SharePoint, and Teams.
• Experience with Azure Active Directory, on-premises Active Directory, and Microsoft Intune for device management as first line support.
• Familiarity with both Windows and Mac operating systems.
• Understanding of ITIL framework and service desk best practices.
• Strong administrative skills for effective management of IT systems and resources.

Requirements - Certification

• Microsoft Certified: Modern Desktop Administrator Associate.
• CompTIA IT Fundamentals (ITF+) or relevant certification.
• ITIL Foundation Certification will be a distinct advantage.
• Additional relevant certifications preferred.
• Strong administrative background.
• Commitment to continuous learning and professional development.

Qualified candidates should forward their CV and certified documents to:

Apply online via: recruitment@acunam.com.na

Closing Date: 30 April 2025