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Job Specification

• Providing exceptional service and ensuring outstanding client care
• Supplying Customers and Intermediates with detailed product and portfolio information
• Processing benefit payments promptly within SLA parameters
• Conducts routine office administrative tasks, including follow-ups and implementing policy changes within SLA parameters
• Accurately managing and administering client information while strictly adhering to procedural and quality standards
• Delivering on daily production standards and adhering to service and quality standards
• Taking personal responsibility for service delivery in line with company values
• Effectively managing time, tasks, and maintaining individual output quality
• Accountable for service delivery through own efforts
• Addressing all queries meticulously, following procedural and quality guidelines

QUALIFICATIONS & EXPERIENCE

• Namibian citizenship
• Grade 12 with a minimum of 25 points
• Appropriately 3 years customer service experience
• Computer literate – MS package is essential
• Analytical and client care skills are essential
• Strong written and verbal communication skills
• Proven ability to meet and exceed tough business targets on a consistent basis
• Ability to work under pressure whilst remaining professional
• Strong team building skills
• A positive attitude and passion for customer service and relationship building

The company ONLY accept applications vis their career portal. Interested candidates can apply via the link below:

Apply online via: Old Mutual Career Portal

Closing Date: 12 April 2024