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Job Description:

To supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow.

Are you someone who can:

• Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked.
• Oversee the pre-legal collection of outstanding defaulted credit exposures to minimize profit loss while ensuring it is handled appropriately and per company policy.
• Create and implement strategies to increase the number of successful pre-legal collections on outstanding debt.
• Recruit, train and evaluate staff within pre-legal collections to ensure required skill levels.
• Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.
• Run reports and analyze data pertaining to the department and share with department staff as needed.
• Lead high-performance collections teams to take ownership and accountability of the pre-legal collections focus areas.
• Help build a self-sustaining culture of staff morale, collaboration, effective communication and efficient processes.
• Deliver a quality service level to customers with an aim to retain and rehabilitate clients.
• Support the Senior Pre-Legal Collections Manager with all strategic, process and operational related initiatives necessary to reach departmental targets and goals.

You will be an ideal candidate if you:

• Have or are in the process of obtaining a bachelor’s degree, preferably in Business, Commerce or Finance.
• A diploma in Collections, Recoveries and/or Credit will be advantageous.
• Have leadership experience in a Credit and Collections environment.
• Are proficient in Microsoft Office.
• Have excellent verbal and communication skills.

You will have access to:

• Opportunities to network and collaborate
• Challenging Work
• Opportunities to innovate

We can be a match if you are:

• Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
• Curious – Believe in insight, creativity, and its power to unlock value
• Deeply Invested – Take initiative and be a leader in your own right
• Valuing differences – Be inclusive, gracious, decent, and humble
• Building Trust not Territory – Crete a culture of sharing
• Courageous – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same

The company ONLY accept applications via their career portal. Interested candidates can apply via the link below:

Apply online via: FNB Career Portal

Closing Date: 22 July 2025