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Job Description:

To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships
• Provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Ensure client investigation deadlines are met and consultant keeps the client continually in the loop
• Regular feedback to customers and or branches regarding progress made on resolving the query.
• Resolve all customer queries efficiently, and within agreed timelines
• Attends to daily control log sheets and maintains an accurate diary system for queries
• Attends to inward telephonic, email, fax enquiries and queries via the queue system
• Compiles daily statistics relevant to number of customers and queries attended to
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.

You will be an ideal candidate if you:

• Have a Diploma or certificate in banking/business management or similar qualification
• 1-3 years relevant experience
• Demonstrated verbal communication skills, good computer skills and technical affinity.
• Product knowledge and systems knowledge

You will have access to:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you are:

• Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
• Curious – Believe in insight, creativity, and its power to unlock value
• Deeply Invested – Take initiative and be a leader in your own right
• Valuing differences – Be inclusive, gracious, decent, and humble
• Building Trust not Territory – Crete a culture of sharing
• Courageous – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same

The company ONLY accept applications via their career portal. Interested candidates can apply via the link below:

Apply online via: FNB Career Portal

Closing Date: 09 April 2024