Browser jobs in Namibia by region:

Performs simple clerical duties by applying office procedures including answering calls, managing basic financial transactions and recording, typing or word processing, filing, and other ad-hoc activities to increase efficiency.

Job Specification

• Manage the end-to-end negotiation and settlement of claims before litigation.
• Maintain continuous engagement with brokers and clients regarding the status and progress of claims.
• Process claims payments.
• Deliver quality service to ensure customer satisfaction in line with quality and performance standards.
• Build positive customer relations and resolve or escalate customer queries and complaints.
• Build and maintain relationships with suppliers regarding the updating of supplier statements.
• Contribute to a service culture that builds rewarding relationships.
• Identify and report claims process issues to minimise fraud.
• Collaborate and work with the Claims team to deliver the required service levels.
• Build and maintain relationships with brokers.
• Accept and live the company values.
• Remain accountable for service delivery through own efforts.
• Make increased contributions by broadening individual skills.
• Adhere to service and quality standards.
• Perform quality checks on own work.
• Perform ad hoc and additional duties as assigned by Management.

QUALIFICATIONS & EXPERIENCE

• Namibian citizenship.
• Grade 12/NSSC with 25 or more points.
• A tertiary qualification will be an added advantage.
• Minimum of 1 year's general working experience.
• A relevant short-term insurance qualification, such as COP, will be an added advantage.
• Detail-oriented and quality-focused.
• Computer literacy and good numerical skills are essential.
• Excellent customer service and problem-solving skills.
• High energy levels and a team-player attitude.
• Ability to work under pressure.
• Ability to work independently and take initiative.
• Ability to speak, write, and communicate in Afrikaans and English.
• Excellent communication skills, with a passion for customer service and relationship building.

• Action planning.
• Client management.
• Computer literacy.
• Database administration.
• Desktop publishing (DTP).
• Executing plans.
• Management reporting.
• Network administration.
• Numerical aptitude.
• Office systems.
• Oral communication.
• Policies and procedures.
• Report review.
• Resource scheduling.

• Collaborates.
• Communicates effectively.
• Drives results.
• Ensures accountability.
• Plans and aligns.
• Tech savvy.

The company ONLY accept applications via their career portal. Interested candidates can apply via the link below:

Apply online via: Old Mutual Career Portal

Closing Date: 17 September 2026