Browser jobs in Namibia by region:

PURPOSE OF POSITION:

Responsible for performing customer support activities involving on-site installation, Commissioning and repair/maintenance of complex integrated security equipment and systems.

QUALIFICATIONS:

• Minimum Grade 12 (NQF5 or similar qualification would be beneficial); Competent in low voltage electrical systems
• Proven experience in security systems installation, commissioning and maintenance
• Minimum 5 years’ experience as a Technician in Installing, Commissioning and maintaining of IP Surveillance, Access Control & Intercom systems.
• Minimum 5 years’ current experience perpetually working on security systems such as XMPBabylon, Gallagher, Avigilon, AXIS, Dallmeier, Qognify. Certification in the above fields will be a great advantage
• Relevant SQL knowledge would be advantageous.
• Possess a sound understanding of basic electronics and technical security systems.
• Excellent trouble shooting and fault-finding/repair skills.
• No criminal record, Valid Good Standing Conduct Certifcate
• Valid driver’s license.

SKILLS REQUIRED:

• MS Office
• Interpersonal skills (including Conflict Management)
• Verbal and Written Communication Skills
• Analysis and Problem-Solving Skills
• Relationship Building Skills
• Time and Stress Management Skills
• Advanced Research Skills
• Telephone Skills

PERSONAL ATTRIBUTES REQUIRED

• Customer service orientation
• Detail orientated and quality driven
• Flexibility
• Team Player
• Energy and Drive
• Approachability
• Takes Initiative
• Professionalism
• Diplomacy
• Patience

KEY DUTIES

Installations:

• Install various security systems for customers on site as and when required.
• Complete all wiring, connections, and equipment installations ensuring that all security systems are complete and satisfy customer and contractual requirements.
• Configure and program relevant electronic systems.
• Troubleshoot new system installations to ensure proper function and that the system meets customer and company requirements.

Maintenance:

• Conduct ongoing system checks to ensure all systems are in working order.
• If system malfunctions are detected, diagnose problems and perform service and repairs on faulty systems.
• Respond to all customer complaints regarding the security systems, ascertain equipment / systems problems and repair said problems.

Client Service:

• Liaise with clients, management, and colleagues to ensure smooth running of all operations. Demonstrate a high level of customer service.
• Promote, build, and maintain good customer relations and assists with contract retention. Ensure that all installation and service standards are followed at all times.
• Constantly communicate with customers regarding status, progress, and resolution of all assigned duties.

Additional:

• Assist and interface with the Technical Specialist regarding on-site scheduling of work activities and timely delivery of equipment.
• Proper documentation of installation issues / actions / resolutions both internally and externally (site visit reports, acceptance forms, service tickets, etc.).

REPORTING TO:

Namibia Country Manager

Interested candidate should forward their CV to:

Email: hein@veracitech.com.na with Subject Line - Senior Technician

Closing Date: 22 March 2024

If you do not get a response within 2 weeks, then understand that you have unfortunately not made it on the shortlist.