Browser jobs in Namibia by region:

Job Description:

• Attend to escalated customer support tickets from the L1/L2 Support Engineers, resolve and close tickets within SLA requirements.
• Provide remote desktop support to customers as well as travel to customer sites as and when required.
• Install, maintain, and support desktop peripherals, hardware, and software.
• Monitor, record, and respond to incidents and failures in line with SLA requirements.
• Create and maintain installation and system documentation, diagrams, procedures, and help sheets.
• Assist with monthly customer SLA reports.
• Adhere to company policies, procedures, and standards.
• Perform any additional ad-hoc requirements in line with company procedures and standards.

Minimum Requirement:

• Be in possession of a Grade 12 certificate.
• Namibian citizen.
• Fluent bilingualism (English/Afrikaans).
• Be in possession of a valid driver’s license.

• CompTIA A+
• CompTIA N+
• MS-900 Microsoft 365 Fundamentals
• MD-102: Certified Endpoint Administrator Associate
• ITIL v4 certification

• Previous service desk/ticketing system environment experience.
• Minimum 3 years of IT experience related to End-User Desktop / Peripheral Support.
• Active Directory & M365 tenant administration.
• Experienced at working in a team of Support Engineers.
• Previous experience with managing a team will be an advantage.

• Own vehicle.
• Additional qualification or certification complementing position and scope of work.
• Ability to speak a 3rd language.

Qualified candidates should forward their CV and certified documents to:

Apply online via: recruitment@acunam.com.na

Closing Date: 08 August 2025