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The Company

A full line pharmaceutical wholesaler/distributor of medicines, surgical, clinical and consumer products in Namibia has a vacancy for a: Telemarketer

Overview:

The incumbent carries out duties related to the Telemarketer and Order Execution procedures and he/she is responsible to maintain a disciplined working environment and adhere to Nampharm’s specific Culture and Leadership Principles.

QUALIFICATIONS & EXPERIENCES:

• Experience and qualifications in the Pharmaceutical Wholesale Industry will be advantageous
• A Pharmacist Assistant qualification is essential.
• Fluently speaking in Oshiwambo and English is essential, Afrikaans will be an advantage
• Grade 12 certificate compulsory.
• Exceptional telephone skills are essential for this position.

KEY RESPONSIBILITIES:

• Visit Clients for face-to-face meetings.
• Promote Nampharm tools to clients
• Meet or exceed daily, weekly, and monthly sales targets.
• To log customer service query on Lila
• Selling of products to clients telephonically.
• Provide product information to customers.
• To promote Nampharm to the customers
• Communicate deals and specials to clients.
• Handling of basic customer complaints: Windhoek & Outside Windhoek
• Forward serious customer complaints to the Supervisor/ Sales Manager
• Planning of weekly and Saturday working schedules.
• Quotations / Recordkeeping
• Compassionate Clearance/Specialty products requests.
• Processing of Staff & Rep Orders
• Daily processing & handling of invoice ordering schedules.
• Assist with all other Telemarketers and Order Executing duties, in accordance with competency level, as requested by the Telemarketer Supervisor
• Check items on back-order monthly and delete all back-orders older than 4 months as well as duplicate backorders.

COMPETENCIES AND SKILLS

• Detailed work ethic and good understanding of sales of products
• Leadership skills: Be decisive, able to give direction and to guide others, strategic thinking, exceptional time management skills.
• Mathematical skills: Adequate comprehension of basic mathematics skills.
• Communication skill: The employee must be able to communicate with subordinates, fellow employees, and superiors.
• Physical demands: The employee should be in a healthy physical condition.

Interested should forward their CV to:

Email: belindal@nampharm.com.na

Contact Person: Belinda Louw

Closing Date: 17 May 2024

Nampharm is an Equal Opportunity Employer